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The ownership of this website, is held by: eco-technical cleaning systems,SL, with CIF:B-.,  registered in the Mercantile Registry of Valencia tome 10839, book 8118, folio 28, sheet V 193315, and whose contact details are:

These are the Terms and Conditions that regulate the contractual relationship for the acquisition of products that offers in its Online Store


  1. PURPOSE The purpose of these Purchase Terms and Conditions is the supply by ECO-TECHNICAL CLEANING SYSTEMS, SL of the products offered in its Online Store, in exchange for an economic benefit. By accessing our portal, the client agrees to respect the Terms and Conditions, as well as the rules of use that appear in them.

  2. ENTRY INTO FORCE These Terms and Conditions, together with your order confirmation, constitute the contract between ECO-TECHNICAL CLEANING SYSTEMS, SL and the customer for the supply of products. No other Terms and Conditions will apply. It will be understood that the client agrees with the general conditions provided in this text from the moment in which he accepts that he has read and agrees with these Terms and Conditions.

  3. PLACING AN ORDER In order to place an order, the customer must be at least 18 years old. If you are a minor, you must ask your parents or legal guardians to place the order on your behalf. The customer must fill in the personal data form found in our Online Store (available 24 hours a day, 365 days a year), once they have accessed the page and clicked on the “Place order” button. When the customer completes his order, we will send him an email, provided that the customer has provided us with his email address in the personal data form, with the number and details of his order. The customer has the right to receive the paper invoice free of charge, although if he does not state otherwise in his order, we will understand that he expressly consents to receive it by e-mail. This consent may be revoked by the customer at any time, by contacting our customer service team, through the contact section. The customer may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the transport company. If the package had left our facilities, the client may reject it with the transport company at the time of receipt of the same, the client assuming the shipping costs to the address and back to our facilities. We update the stock on a daily basis and due to our commitment to the customer to quickly deliver their order(s), we prevent the purchase of product(s) that are out of stock. Even so, there may be the possibility that when making your purchase the desired product is no longer in stock. In this case, we will do our best to supply you with all the products listed in your order confirmation, although delivery may take more than 72 hours. In these cases, we will contact the customer to inform them and suggest alternative products that they can buy. . Or, propose the return of the money that we would have paid for such products. The return of these sums of money will be the limit of our responsibility towards the client, if it were impossible for us to supply the requested products.

  4. SUPPLY OF PRODUCTS At ECO-TECHNICAL CLEANING SYSTEMS, SL we are committed to supplying products in the shortest time possible. When making a purchase on our web portal, you can find yourself in three different situations: – Product(s) in Stock: The estimated delivery time will depend on each item. – Product(s) out of Stock: We do not allow the purchase of product(s) that are in this situation. Even so, it may happen that, in the absence of updating the stock, the customer can buy an item(s) that is out of stock. In these circumstances, the delivery time will be determined by the supplier of the item(s). In the event that this is longer than 10 working days, we will inform the customer(s) so that they can decide what they wish to do with their order and they will always have the option of canceling the order and the full refund of the amount paid. – Product(s) Shipment 24 hours: We have products with shipments in 24 hours. The window to guarantee shipment within 24 working hours closes every day at 2:00 p.m. All 24-hour shipments are made during business days, that is, holidays (local and/or national) or weekends are not counted.

  5. INFORMATION ABOUT THE PRODUCTS We pay great attention to the information related to the essential characteristics of the products through technical descriptions from their collaborating companies and manufacturers, and through photographs that illustrate the products. All this is done within the limits of the technique and respecting the best market standards.

  6. PRICES AND SHIPPING COSTS There may be a situation where the price of a particular product in our Online Store may be wrong and a higher or even lower price than the corresponding price may be shown due to a computer error. When this happens and if your order has been confirmed, we will contact the customer as soon as possible to cancel the order or find the best possible alternative creating the least damage. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case the price and conditions that existed when placing the order will always apply to the customer. The customer will always be informed of the total price of the order (VAT, Taxes and Shipping costs included) before proceeding to purchase it.
    Shipping costs are not indicated in the price of the products. Transportation costs are borne by the customer and will be added to the total amount of the selected products. The customer can check at any time what the amount of the shipping costs is in the shopping cart, before confirming the order and finalizing the contracting process. The calculation of shipping costs depends on the volume and weight of the items.

  7. DELIVERY OF THE PRODUCTS To guarantee the safe delivery of the package, the courier company needs a signature to confirm that the delivery has been made successfully. In the event that the package cannot be delivered due to any reason, such as wrong address, absent recipient, rejection of the package, etc., the package will be returned to our warehouse. Please note that we can only refund the price of the product paid, once the package has arrived back at our warehouse. The Customer will receive a refund of the price of the product paid by the same payment method used when placing the order. In this case, the shipping costs both outward and return will be borne by the customer.

  8. AVAILABILITY Please note that orders will be shipped within the limits of available stock. If one of the items ordered is not in stock, we undertake to send the customer an email as soon as possible (from the date the order was placed) to inform them of the period in which we can send their product(s). y). If you were not interested in waiting, you can request a refund of the amounts you paid for that item. If any of the products of your order, once invoiced, is not available, we undertake to send the customer a proposal with the available products, similar or with the same characteristics as the one purchased. If the client does not accept the change, we promise to return the money.

  9. PRODUCT GUARANTEE All the products offered by ECO-TECHNICAL CLEANING SYSTEMS, SL are guaranteed by the guarantee offered by the different manufacturers. We promise to repair free of charge, replace with a new one or make the corresponding payment if any of your products suffers from a manufacturing defect within the period established within the manufacturer's warranty. In this case, all the costs of returning the product and shipping the new product or the repaired product are the responsibility of ECO-TECHNICAL CLEANING SYSTEMS, SL. In the event that the problem with said product does not correspond to a manufacturing defect and is not covered by the guarantee, it will be the customer who pays all additional expenses, including those of said return.

  10. THE RIGHT TO RETURN AND WITHDRAWAL OF THE PRODUCTS You may return the product to us and obtain a refund within a period of 14 days following the delivery of the products.
    On the other hand, articles that have been handled in a manner other than that necessary to establish their nature, characteristics or operation will not be accepted:- In the event of not being satisfied with the purchased product(s).- In the event that there has been an error and a different product has been delivered to the one purchased.- In the event that the product is not in the right conditions for use (it is defective or broken). In order to make a return, please visit our returns page (* include hyperlink to go to the returns page where the withdrawal and return forms for defective product must be) ECO-TECHNICAL CLEANING SYSTEMS, SL reserves the right to return the amount of an item or to cancel of order and consequent refund of the amount accrued if there is a stock error, discontinued products or possible price errors where the cost price of the same product sold is exceeded. will accept returns of security items such as cylinders, locks and master keying. Security items are supplied with unique and uncopyable cards and certificates.

  11. OBLIGATIONS OF ECO-TECHNICAL CLEANING SYSTEMS, SL AND THE CUSTOMER ……………….. undertakes to make available to the customer all the necessary information regarding the products it offers, as well as orders. ECO-TECHNICAL CLEANING SYSTEMS, SL is not responsible for the non-execution of these conditions in the event of force majeure and in the event of the Client's failure or an unforeseeable event by a person outside the contract. The customer agrees to fill in the order forms and their fields according to the instructions indicated. .ECO-TECHNICAL CLEANING SYSTEMS, SL will protect the data in accordance with the law. The Client also undertakes to pay the price of the product, with the corresponding taxes and shipping costs. ECO-TECHNICAL CLEANING SYSTEMS, SL is not responsible for the consequences that may result from improper use of the products sold in its Online Stores.

  12. COMMENTS. All reviews written by Customers are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context...), ECO-TECHNICAL CLEANING SYSTEMS, SL reserves the right to reject or modify said opinions.

  13. PERSONAL DATA PROTECTION. We inform you that the personal data you provide us will be processed in order to provide the services and/or deliver the requested products if you make a purchase, and in order to provide you with commercial information, including by electronic means.
    The person responsible for these treatments is ECO-TECHNICAL CLEANING SYSTEMS, SL with registered office at C/ Mare de deu del Pilar 26, Puerta 15 46980, Paterna, Valencia. The data protection delegate of that you can use to exercise your rights is ECO-TECHNICAL CLEANING SYSTEMS, SL  , with whom you can contact through the electronic address: _cc781905 -5cde-3194-bb3b-136bad5cf58d_

  14. The legal basis of the treatment in case you are a Client, is the execution of the contract in which you are a party. The legal basis in the case of commercial information is your express consent because, when registering, you give your express authorization so that we send commercial information, including by electronic means. Whenever you wish, you can unsubscribe from our newsletter and revoke this express consent, to stop receiving this type of email. To do this, simply click on the link provided for this purpose that appears at the bottom of each of the promotional emails we send. By registering, you agree to provide us with valid personal data that allows the provision of the service by ECO-TECHNICAL CLEANING SYSTEMS, SL and your correct identification as a registered User. These personal data that you must provide us with are essential for sending information and/or orders and preparing invoices. The absence of these data or their inaccuracy will make it impossible to send information and/or deliver the orders. If an order cannot be delivered for this reason, it will be automatically cancelled. Only ECO-TECHNICAL CLEANING SYSTEMS, SL is responsible for the User's personal data. The data provided by you is stored in a file owned by ECO-TECHNICAL CLEANING SYSTEMS, SL that complies with current regulations on data protection. ECO-TECHNICAL CLEANING SYSTEMS, SL undertakes to comply with the duty of secrecy of such data, as well as to treat it with confidentiality, assuming the necessary measures to avoid its alteration, loss, treatment or unauthorized access, as stated in the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. It also undertakes not to use said personal data for purposes other than the object of the service it provides through its web pages or its newsletters. commercial, which offer information on product offers for direct sale through the Internet and not to transmit them to third parties, unless they necessarily intervene in the development of the object of the contract. By accepting this Privacy Policy, you give your express consent so that your personal data may be communicated and/or transferred internationally to other group companies or to investee or associate companies of ECO-TECHNICAL CLEANING SYSTEMS, SL for the purposes established in the paragraphs In the same way, you expressly consent to the transfer and/or international transfer of your data to companies with which it is necessary to share your data for the good purpose of the order or the sending of information, such as transport companies, parcel, courier, logistics, professional hosting and data management services, online chat providers, web analytics services, etc. You are informed that your data may be or will be transferred to these companies. This consent may be revoked at any time by writing signed with the reference "REVOCATION OF CONSENT", addressed to ECO-TECHNICAL CLEANING SYSTEMS, SL In addition, you have the right to access to the information we have about you, to rectify it, to delete it, to oppose its treatment, to request the limitation of treatment or to request the portability of your data. To do this, you only need to communicate it by means of a signed document, attaching a photocopy of any valid official document that proves your identity, addressed to:. ECO-TECHNICAL CLEANING SYSTEMS,SL C/ Mare de deu del PILAR 26, PUERTA 15, 46980 PATERNA, VALENCIA. ; Or by email to   In addition, we inform you that you also have the right to file a claim with a control authority, such as the Spanish Data Protection Agency.

  15. COOKIES POLICY. During your visits to our pages, ECO-TECHNICAL CLEANING SYSTEMS,SL  use cookies, small data files that are stored in the user's system, which allow the user to personalize and facilitate navigation by the web page, and that are associated with an anonymous user without personal data being deduced from it. These cookies do not contain sensitive information concerning you. You can disable cookies in the parameters of your browser. This deactivation of cookies does not prevent the User from accessing the contents of the website, although it is possible that you cannot access any of the sections of our website. For more information on how to block the use of cookies, visit our Cookies Policy page.

  16. INTELLECTUAL PROPERTY. All the content of the Online Store de   illustrations, texts, denominations, trademarks, images, videos) is the property of ECO-TECHNICAL CLEANING SYSTEMS,SL 

  17. Any partial or total reproduction of the content through any procedure and on any support is subject to prior and express authorization from ECO-TECHNICAL CLEANING SYSTEMS,SL 

  18. APPLICABLE LAW AND JURISDICTION. This contract will be interpreted and governed in accordance with current Spanish and European legislation. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the client's domicile.

  19. . APPLICABLE LAW AND JURISDICTION. These General Conditions and the Particular Conditions that may eventually be established are governed by Spanish law. In the event of a dispute or controversy related to the application or interpretation of the same, the parties will submit to the Courts and Tribunals that are territorially competent in accordance with current legislation. In any case, in compliance with our duty of information, we indicate that, in relation to the Resolution of online disputes in consumer matters, in accordance with the provisions of Art. 14.1 of Regulation (EU) 524 /2013, the European Commission puts at your disposal an online dispute resolution platform that is available at the following link: .

    We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy, and we review such measures periodically. We protect your personal information through the use of a combination of physical, computer or logical security controls, including access controls that restrict and manage the way in which your personal information and personal data is processed, administered and managed. We also make sure that our employees are properly trained to protect your personal information. Our procedures indicate that we may require proof of identity before sharing your personal information with you. In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information that we It apports. For this reason, commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol. If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of its options.


    Internet is a medium that makes it possible to carry out commercial transactions through the network. For this reason, one of the main concerns on the part of users who use the Internet is the security of data on the network.

    An Electronic Commerce transaction is understood as the entire process of carrying out a commercial agreement, including the contact between both parties: client and company. The aspects that every commercial transaction must meet must be:

    The Authentication that guarantees us the legal or physical personality with which we communicate.
    Integrity, that is, that the content of the communication between both parties cannot be modified.
    Confidentiality, which consists of the guarantee that no unauthorized person can know the content of the communication.
    We are especially concerned about the security and confidentiality of the data provided by you. For this reason, ECO-TECHNICAL CLEANING SYSTEMS, SL is committed to resolving possible disputes that may arise between the consumer and the company in the field of Electronic Commerce and Interactive Advertising, the National Consumer Institute, the Spanish Data Protection Agency and by the Ministry of Science and Technology.

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